TiDi Apparel operates a niche merchandising business where all products are uniquely produced when ordered. There is no existing inventory or storing of products as each product is created when the order is placed.
As a result there are NO REFUNDS on any purchases.
However we do offer replacement if the item (s) ordered meets specific replacement criteria including:
1. Manufacturing Errors and/or
2. Erroneous Printing Issues.
Our replacement policy lasts 15 days. If 15 days have expired since your purchase, unfortunately your order will not be considered for replacement.Â
To be eligible for a replacement, your item (s) must be unused, and in the same condition that you received it. It must also be in the original packaging.
Before returning your item(s) please contact us via email at: tidiapparel@gmail.com to receive a replacement authorization and return shipping instructions.
Once your return replacement item (s) is received and inspected, we will send you an email to notify you that we have received your returned item (s). We will also notify you of the approval or disapproval of your replacement (after inspection). If you are approved, then your replacement of the same product, of the same style, color and size will be arranged.Â
You are responsible for paying your shipping costs for returning your item(s) Shipping costs are non-refundable. However, if the item or items passes inspection the replacement shipping cost will be paid by us. Items will only be shipped to the address of the original order. You are responsible for using shipping tracking service when shipping replacement items back to us. This acts as a return receipt confirmation.
Please allow 15 - 25 business days for the return, approval, replacement and reshipping process. If that period of time has elapsed and you still have not received your replacement, please contact us at: tidiapparel@gmail.com with the subject: Replacement Inquiry and the matter will be addressed in an expeditious manner.
